Shipping & Returns
Local Delivery (Malaysia)
Free local delivery! We deliver through PosLaju and you can expect it to arrive at your door within 1-2 days.
Same Day Delivery (Klang Valley)
Items are delivered on the same day you place your order. An additional RM20 will be incurred. Only orders placed and paid before 12pm (Monday - Friday) *not available on Public Holiday* will be processed. To opt for this service, just click on Same Day Delivery under Shipping Method at the checkout page. Not applicable for Cash On Delivery payment method.
Flat rate of RM30 for all orders to Thailand and Indonesia!
Flat rate of RM15 for all orders below RM200 to Singapore and Brunei! Free Delivery for all orders abover RM200!
FREE international delivery to Thailand and Indonesia for orders above RM500!
Yes, we do deliver anywhere in the world! We deliver to our overseas customers via Poslaju Express – approximately 2-5 working days.
*FashionValet subsidises postage and fuel surcharge charged by the couriers for you guys!
If the returns tag is still attached and item is in an unwashed, unaltered and unworn condition, returns will be accepted if delivered back within:
a) 30 days from arrival of package for local delivery
b) 30 days from arrival for overseas delivery
You will be refunded in the form of store credit of the value of items bought. An email notification will be sent to you once your store credit has been updated.
Accessories including jewellery, bags, scarves and hair accessories are non-returnable.
Sale items and purchases made with discount coupons are non-returnable and non-exchangeable.
If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item value. If you have any other enquiries or feedback, please do not hesitate to email us at firstname.lastname@example.org.
Our working hours are weekdays from 9am to 6pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any enquiries will be answered.
*PRE-ORDER items are non-refundable, non-exchangeable and non-returnable.