Shipping & Returns

Shipping & Returns


Local Delivery (Malaysia)

Free local delivery! We deliver through PosLaju and Ninjavan for Cash on Delivery (COD) orders. 

International Delivery

FashionValet ships to the following countries and territories. If you do not see the country listed below, FashionValet is not available in your country of residence.

  • Singapore
  • Brunei
  • Indonesia
  • Thailand
  • Philippines
  • Australia
  • New Zealand
  • China
  • United Kingdom
  • France
  • Turkey
  • United States of America
  • India
  • Bangladesh
  • Pakistan
  • UAE
  • Saudi Arabia
  • Qatar
  • Kuwait 

Click here to refer to our FAQ for shipping rates to the countries listed above. 

International orders are shipped via express international courier – approximately 3-5 working days. 

If you have ordered from an Indonesian brand, you will receive a separate delivery from our warehouse in Jakarta. Shipping will take approximately 7 working days. You will receive an e-mail update on the delivery status of your order.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel as we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

*FashionValet subsidises postage and fuel surcharge charged by the couriers for you guys!


Returns Policy

If the returns tag is still attached and item is in an unwashed, unaltered and unworn condition, returns will be accepted if delivered back within:

a) 30 days from arrival of package for local delivery

b) 30 days from arrival for overseas delivery

You will be refunded in the form of store credit of the value of items bought. An email notification will be sent to you once your store credit has been updated. If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item value. 

Please refer below for our terms and conditions:

  Returnable Exchangeable
Full price items YES YES
Sale and/or pre-order items YES YES
Items bought with coupon code YES YES
Beauty product NO NO
Intimates NO NO
Swimwear NO NO
Accessories, including jewelry and bags  NO NO
Scarves/headscarves NO NO


Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer. 

If you have any other enquiries or feedback, please do not hesitate to email us at