Careers

CAREERS AT FASHIONVALET

Behind our brand is a creative, inspiring, dedicated and talented team. Together, we work hard, we eat desserts almost every day, we have loads of fun and we motivate each other to succeed. 

There’s room at FASHIONVALET for every talent. Find yours today!

 

MALAYSIA

Customer Service Manager

Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Maintain an orderly workflow according to priorities,
  • In case of escalade, deals promptly and professionally with customer email, telephone and online enquiries.
  • Partners with relevant internal and external teams (ex: Marketing, Engineering, Finance) to recommend service enhancements, changes and corrections when issues deter customers from buying
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Balance the Team's activities and prioritize their tasks
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget 

Requirements:

  • Proficiency in English
  • Proven working experience as a customer service manager or assistant manager
  • Experience in providing customer service support
  • High reactivity, responsiveness, excellent organizational skills and ability to prioritize, multi tasks in a fast paced environment.
  • Working knowledge of customer service software : Zendesk
  • Strong oral and written communication skills to deal with customers as well as interpersonal, team-oriented capabilities including the ability to communicate with all levels of the organization and participate on multi-functional teams.
  • Ability to think strategically, lead with strong communication skills

 

Customer Service Intern (Support) 

 Responsibilites:

  • Assisting customer inquiries via calls and emails. 
  • Responding to customer inquiries in a timely manner. 
  • Acknowledging and resolving complaints. 
  • Provide end to end service excellent service to customers. 

Requirements:

  • Excellent verbal and written skill in English.
  • Good listening skills. 
  • Problem analysis and problem-solving skills.
  • Communication skills verbally and written.
  • Must be able to work in a team of highly driven CS representatives. 
  • The ability to adapt to change. 
  • Has an eye for detail and good analyzing skill.
  • Must be available immediately
  • CONTRACT POSITION ALSO AVAILABLE 

 

Customer Service Intern (Returns processing) 

Responsibilites:

  • Assist on all returns process.
  • The support team for the administrative tasks to ensure all inputted data is correct.
  • Ensure all returns to be done within SLA to maintain excellent customer experience for returns process.
  • Assess customers needs and provide assistance in all Returns aspect.

Requirements:

  • Excellent verbal and written skill in English.
  • Has an eye for detail and good analyzing skill.
  • Able to listen and follow instructions carefully.
  • Proactive to produce accurate work within deadlines.
  • Basic understanding of customer service practices.
  • Able to work independently in a fast-paced environment.
  • Friendly and a good team player.
  • Must be available immediately
  • CONTRACT POSITION ALSO AVAILABLE  

 

 Customer Service Executive 

Responsibilities:

  • Assisting customer inquiries via calls and emails
  • Responding to customer inquiries in a timely manner
  • Acknowledging and resolving complaints.
  • Assist on all returns process.
  • The support team for the administrative tasks to ensure all inputted data is correct.
  • Ensure all returns to be done within SLA to maintain excellent customer experience for returns process.
  • Assess customers needs and provide assistance in all Returns aspect.
  • Provide end to end service excellent service to customers

Requirements:

  • Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, any field.
  • Excellent analytical & problem-solving skills
  • Possess leadership qualities
  • Able to work in exigency and withstand work challenges
  • Is driven by excellence and results.
  • Required language(s): Bahasa Malaysia, English
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Excellent verbal and written skill in English.

 

Store Manager 

Responsibilities:
  • Oversee the overall operations of the store
  • Responsible for profit and loss, financial management, managing the sales assistants
  • Provide and execute operations improvement plans to increase store profitability and sales margin and to reduce operations expense
  • Formulate standard operating procedures and Company’s control system to minimize operating costs, to ensure smooth inventory movement and security system of the store.
  • Serve and attend all customers’ complaints, suggestions, and feedbacks
  • Monitor sales performance of the store and implement marketing strategies to attain sales targets
  • Train and motivate staff in order to increase staff’s efficiency and effectiveness
 
Requirements:
  • Candidate must possess at least a Diploma or Bachelors Degree in Business Administration field or any relevant.
  • Excellent commercial and entrepreneurial skills
  • Excellent analytical & problem-solving skills
  • Possess leadership qualities
  • Able to work in exigency and withstand work challenges
  • Possess people management skills
  • Is driven by excellence and results.
  • Required language(s): Bahasa Malaysia, English
  • At least 4 year(s) of working experience in the related field is required for this position.
  • Preferably Managers specializing in Sales - Retail/General or equivalent.

 

Store Sales Associates (Full Time and Part Time Positions Are Available)

Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in store
  • Remain knowledgeable on products offered and discuss available options
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers

Requirements:

  • Proven working experience as sales associate
  • Basic understanding of sales principles and customer service practices
  • Track record of over-achieving sales quota
  • Excellent command in English and Bahasa Malaysia.
  • Minimum education qualification is SPM
  • Must be able to work on weekdays and public holidays
  • Be able to work at Pavilion, Bangsar Village, or IOI outlet 

 

Operations Intern

Responsibilities:

  • Perform and organize general administrative duties.
  • Process and prepare Delivery Order, packing lists, and invoices.
  • Perform data entry and updates the inventory system.
  • Handle and follow up on delivery schedule.
  • Assist in warehouse activities.

Requirements:

  • Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, any field.
  • Preferably able to start immediately

 

To Apply: Please send us an updated CV (including examples of relevant previous work) and a cover letter explaining why you feel you are suited to the role. These should be emailed to careers@fashionvalet.com

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