Careers

CAREERS AT FASHIONVALET

Behind our brand is a creative, inspiring, dedicated and talented team. Together, we work hard, we eat desserts almost every day, we have loads of fun and we motivate each other to succeed. 

There’s room at FASHIONVALET for every talent. Find yours today!

 

MALAYSIA

Customer Service Manager

Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Maintain an orderly workflow according to priorities,
  • In case of escalade, deals promptly and professionally with customer email, telephone and online enquiries.
  • Partners with relevant internal and external teams (ex: Marketing, Engineering, Finance) to recommend service enhancements, changes and corrections when issues deter customers from buying
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Balance the Team's activities and prioritize their tasks
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget 

Requirements:

  • Proficiency in English
  • Proven working experience as a customer service manager or assistant manager
  • Experience in providing customer service support
  • High reactivity, responsiveness, excellent organizational skills and ability to prioritize, multi tasks in a fast paced environment.
  • Working knowledge of customer service software : Zendesk
  • Strong oral and written communication skills to deal with customers as well as interpersonal, team-oriented capabilities including the ability to communicate with all levels of the organization and participate on multi-functional teams.
  • Ability to think strategically, lead with strong communication skills

 

 Customer Service Executive 

Responsibilities:

  • Assisting customer inquiries via calls and emails
  • Responding to customer inquiries in a timely manner
  • Acknowledging and resolving complaints.
  • Assist on all returns process.
  • The support team for the administrative tasks to ensure all inputted data is correct.
  • Ensure all returns to be done within SLA to maintain excellent customer experience for returns process.
  • Assess customers needs and provide assistance in all Returns aspect.
  • Provide end to end service excellent service to customers

Requirements:

  • Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, any field.
  • Excellent analytical & problem-solving skills
  • Possess leadership qualities
  • Able to work in exigency and withstand work challenges
  • Is driven by excellence and results.
  • Required language(s): Bahasa Malaysia, English
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Excellent verbal and written skill in English.

 

People Manager

Responsibilities:

 Recruit Talent

  • Own and manage our applicant tracking system, Lever, using metrics to improve the process, increase the quality of hire, and evaluate recruiting practices
  • Design and implement internal processes, ensuring consistent candidate experience, job descriptions, interview techniques, and evaluate/develop the tools/vendors for the team
  • Manage full recruitment cycle from sourcing, screening, scheduling, and contract negotiation
  • Create and implement strategies, recruitment plans, and processes that support our initiatives to attract candidates from diverse backgrounds
  • Build and manage processes that mitigate bias in hiring and promote diversity and inclusion
  • Partner with Hiring Managers for clarity on job specifications, ensuring positive candidate experience, and promoting a culture of recruiting.

 Performance Management

  • Champions the onboarding process, ensuring the process is up to date and of high quality, providing clarity and connection for all employees and their role in relation to the overall vision
  • Train appraisers in how to deliver effective appraisals and use associated tools
  • Support departments with tools and measures to ensure work standards are understood, met and addressed effectively.
  • Develop a strategy for formal career pathing, succession planning, and high potential programming

 Learning and Development

  • Partner with executives and managers to develop a culture of learning and continuous feedback by creating programs, tools, and experiences that engage our team at all levels and inspire a positive, adaptive, and accountable culture.Identifies internal trainers and mentorsProvides tools and guidance to others to support evaluation and delivery of learning

 HR Administration & Payroll

  • Contracts, offer letters, references, maintaining the HR Database and collating all change information into the payroll spreadsheet.
  • Run the payroll process, ensuring accuracy and completion to deadline.

Culture & Employee Relations

  • Design and manage our employee engagement and culture amplifying initiatives that focus on helping our employees better understand and navigate Snaps with an eye towards diversity and inclusion.
  • Handle employee complains and investigation.
  • Collaborate with managers to resolve issues and assist to prepare corrective action.

 

Requirements:

  • 3-5 years’ experience in a generalist role/s good all round experience in employee lifecycle and performance
  • Experience creating innovative and scalable people and culture programs
  • Strong analytical skills, the ability to analyze data and create meaningful conclusions which will inform business decisions
  • Intellectual curiosity, a strong growth-mindset, and the desire to constantly improve.
  • You’re a problem-solver by nature
  • Excellent communication and interpersonal skills
  • You have an ability to work in a fast-paced environment.
  • Team leadership experience working in a dynamic fast-paced support environment
  • Creative, results-driven, self-starter with strong business acumen who thrives in a start-up environment and working in “the grey”
  • A sense of humor is a must

 

Merchandiser Planner

Responsibilities:
  • Merchandise Financial, Strategic and Assortment Planning
  • Maximise Sales and profitability for the department/category
  • Support in determining high-level financial goals including pre-season financial plans, in-season projections, open-to-buy management and new store budgets
  • Prepare and maintain department/category merchandise MIS analytics based on actual sales, sales forecasts, company order parameters, inventory checks, forth coming events, replenishment needs etc
  • Assist in the creation of merchandise plans for the category based on insights gained from merchandise analytics, customer preference, historical trends and future outlook projected by the buyer
  • Planning and looking into the Style, Price, Brand, Supplier etc
  • Communicate the merchandise strategic plan to buying team for necessary execution
  • Ensure effective in season management across territories (stock balancing, markdown management, stock analysis, stock vs sales performance)
  • Help review the merchandise plans on a periodic basis to ensure profit is maximized and maintained to reach target levels
 
Inventory Stock Optimization
  • Ensure optimum category inventory levels are maintained at Concept/Territory keeping in mind store requirements as well as working capital constraints
  • Ensure that no instances of category stock outs occur on account of any discrepancy on part of merchandise planning
  • Ensure excess category inventory is not maintained at the warehouses or the stores and there is proper adherence to the concept/territory ageing policy

Category Promotions
  • Provide inputs on the expected margins, possible price points and other parameters for promotions within the product category
  • Help analyse the effectiveness of the promotions in achieving the targeted levels of sales and margins
  • Help analyse the existing stock levels and liaise with the Buying/VM/Marketing team for timely roll out of promotional campaigns to maintain the territory / warehouse inventory holding norms as well to achieve targeted sales
 
 
In season Management
  • Ensure performance is monitored against plan for the assigned category/department, regularly supported by exception reporting
  • Ensure effective in season management of the assigned category/department through regular analysis and action planning across concept and territory, based on the performance around the following anchors
 
Requirements:
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management, Commerce or equivalent.
  • At least 4 to 6 year(s) of working experience in the related field is required for this position.

 

Store Manager 

Responsibilities:
  • Oversee the overall operations of the store
  • Responsible for profit and loss, financial management, managing the sales assistants
  • Provide and execute operations improvement plans to increase store profitability and sales margin and to reduce operations expense
  • Formulate standard operating procedures and Company’s control system to minimize operating costs, to ensure smooth inventory movement and security system of the store.
  • Serve and attend all customers’ complaints, suggestions, and feedbacks
  • Monitor sales performance of the store and implement marketing strategies to attain sales targets
  • Train and motivate staff in order to increase staff’s efficiency and effectiveness
 
Requirements:
  • Candidate must possess at least a Diploma or Bachelors Degree in Business Administration field or any relevant.
  • Excellent commercial and entrepreneurial skills
  • Excellent analytical & problem-solving skills
  • Possess leadership qualities
  • Able to work in exigency and withstand work challenges
  • Possess people management skills
  • Is driven by excellence and results.
  • Required language(s): Bahasa Malaysia, English
  • At least 4 year(s) of working experience in the related field is required for this position.
  • Preferably Managers specializing in Sales - Retail/General or equivalent.

 

Store Sales Associates (Full Time and Part Time Positions Are Available)

Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in store
  • Remain knowledgeable on products offered and discuss available options
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers

Requirements:

  • Proven working experience as sales associate
  • Basic understanding of sales principles and customer service practices
  • Track record of over-achieving sales quota
  • Excellent command in English and Bahasa Malaysia.
  • Minimum education qualification is SPM
  • Must be able to work on weekdays and public holidays
  • Be able to work at Pavilion, Bangsar Village, or Publika outlet 

 

Photographer

Responsibilities:

  • Takes photographs according to SOP
  • Ensure colour consistency between image and physical product
  • Perform quality assurance on all images.
  • Upload images to web servers in accordance with deadlines
  • Maintains records of all work performed in his station
  • Proactive and able to show initiative/ideas to constantly improve the performance of the studio team.
  • Carry out ad hoc duties within studio team when required.
  • Maintains and makes minor repairs to photographic equipment and accessories
  • Preventing moderate losses through the proper use and safeguarding of photography supplies and facilities

 

Requirements:

  • A-Levels, Pre-U Cert, Diploma in any field
  • At least 1-year experience in photography or a related field with a proven track record of success
  • Expert knowledge of Adobe Photoshop and Illustrator
  • Requires general knowledge of the principles and practices involved in operating a photo studio
  • Must have a keen eye for detail and quality control.
  • Ability to work independently and in a collaborative environment.
  • Maintain production of a high volume of images under very tight deadlines.
  • Proactive, motivated and dedicated

 

Junior Buyer

Responsibilities:

  • Analyse of brand to build performance strategy with Brand owner
  • Inventory management work with brand on planning inventory by season & launches to reach sales target
  • To continue to expand and grow category that embodies FV identity
  • Responsible for sourcing new brands as well as trading existing brands within the season to potentialize sales and profit
  • Plan, select and purchase of apparels, footwear and accessories that meet customers' requirements and the merchandising philosophy of online retailer.
  • Maintain strong communication and business relations with the brands, both local and international, on various merchandising functions, including business negotiation of margins and payment terms.
  • Manage everyday product merchandising activities, including process purchase order, monitor delivery schedule and stock balance accurately.
  • Develop pricing and merchandising strategy to meet sales target, as well as merchandising ideas for business growth based on industry trends, market analysis and competitor markets.
  • Observe trends and source for new brands/suppliers.
  • Responsible for the lifecycle of the product from buying, pricing to selling and finally disposing it through markdown and discount strategies.
  • Liaise with all parties involved in the business – warehouse, operations, marketing and IT to achieve sales and margin budget objective.

Requirements:

  • Candidate must possess at least a Bachelor's Degree in related field
  • At least 2 to 3 year(s) relevant experience as a Buyer in fashion retail as an advantage
  • A creative eye to be able to drive trends
  • Professional, well spoken, with excellent communication skills and networking skills
  • Attention to detail, and the ability to plan and organize your workload effectively
  • Confident, highly motivated and a team player
  • Excellent IT skills including Excel

 

PR Executive

Responsibilities:

  • Assist with strategizing/developing and execution of PR/Marketing related duties provided by FashionValet
  • Maintain our brand awareness across key influencers, social media, advertising, PR and other events.
  • Develop relevant social media content which encourages the engagement with fans/followers
  • Familiarity and skill with the tools of the trade in marketing including PR, written communication, website development, market research, product packaging etc.
  • Collating and analysing media coverage hits and effectiveness across all channels 

Requirements:

  • Atleast 2 years experience in PR & Marketing 
  • Quick and strategic thinking and able to meet to deadlines in a fast-paced environment
  • Excellent oral and written communication skills
  • Proactive and creative in developing effective campaigns

 

Marketing Intern

Responsibilities:

  • Help with content creation – flat lays, rack shot, OOTDs and graphic needs
  • Compile photos for repostings, catalogue photos etc.
  • Help with organizing catalogue shoot
  • Garments prep for shoot + an extra hand during photoshoot
  • Research new influencer list, media contacts, collaboration / sponsorship possibilities or/and any marketing related tasks – campaign inspiration/hair and makeup / merchandise etc.
  • Assist the team in organizing events and liaise with any parties involved
  • General administrative task – organizing GDrive files / photos / videos / marketing content
  • Sending out e-vites / press releases etc. to contacts

 

Requirements:

  • Proficient in English
  • Social media savvy
  • Skilled in photography / videography / flat lay / rack shot
  • Skilled in Photoshop/graphics editing
  • Possess own transportation if possible
  • Flexible with working hours
  • Available to intern for 3 to 6 months, but preferably 6 months.

 

Creative Director

Responsibilities

  • As the Creative Lead for the company, provides creative guidance and direction, in accordance with the brand positioning, for all markets. 
  • Manage day to day operational aspects of the Brand and planning concepts and collection of the Brand.
  • Responsible for driving the Company to achieve sales targets, profitability, cash flow and business goals and objectives without compromising on service excellence.
  • Leads and develops creative team and organization design while continuing to upskill function
  • Ensures that creative resources are in place to carry out the business plan including recruiting, photographers and outside partnerships.
  • Oversee production. Maintains a high level of quality in both design and merchandising.
  • Assist with stock management and control
  • Drives efficiency across the creative department; functional owner of KPIs
  • Acts as a true brand advocate and protector of the brand's values and history, whilst always continuing to evolve and stay creatively ahead.
  • Manage department budget and prepare financial reports.
  • Lead, develop and inspire your team
  • Continuously elevate the bar for disruptive, breakthrough creative that tells the brand story
  • Strive for excellence and attention to detail from initiation through to completion in all areas
  • Share goals and lead your team by example in relation to the company’s strategic plans
 
Requirements:
  • Minimum Degree in Business or equivalent in related disciplines  
  • Minimum 3 years' experience in managerial roles preferably in fashion operations.
  • Creative business thinking and open-minded to the fast-fashion retail environment
  • Strong perseverance to achieve targets and results
  • Strong analytical and strategic thinking skills, including the ability to formulate business strategy
  • Ability to provide strong leadership, guidance, and motivation to all employees
  • Strong interest in fashion styling
  • A keen sense of fashion and a passion for the fashion industry
  • Strong communication skills both written and verbal
  • Demonstrated experience in managing multiple priorities and workload in a fast-paced environment
  • Self-motivated: able to make quick, calculated decisions, follow through with responsibilities and be accountable for results.
  • Fun, vibrant & outgoing personality is a must!

 

To Apply: Please send us an updated CV (including examples of relevant previous work) and a cover letter explaining why you feel you are suited to the role. These should be emailed to careers@fashionvalet.com

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