Careers

CAREERS AT FASHIONVALET

Behind our brand is a creative, inspiring, dedicated and talented team. Together, we work hard, we eat desserts almost every day, we have loads of fun and we motivate each other to succeed. 

There’s room at FASHIONVALET for every talent. Find yours today!

 

MALAYSIA

Customer Service Executive 

Responsibilities:

ONMI CHANNEL SUPPORT

  • To deliver excellent customer experience via calls, emails and live chat.
  • Manage and resolve customer inquiries in a timely manner. 
  • Acknowledge and resolve complaints.
  • Ensure all enquiries/complaints are resolved within SLA to maintain excellent customer experience for returns
  • Channel and escalate unresolved complaint/issues to other stakeholders or next level.
  • Proactively anticipate customer needs, and identify cross-sales opportunities. 
  • Participate fully in the team, providing feedback and ideas for process improvements.

RETURNS PROCESSING

  • Assist in all returns process.
  • Support the team for the administrative tasks to ensure all inputted data is correct.
  • Ensure all returns to be done within SLA to maintain excellent customer experience for returns process.
  • Assess customers needs and provide assistance in all Returns aspect.

Requirements:

  • Willing to work on 24/7 shift, on a rotational basis including weekends and public holidays.
  • Excellent verbal and written skill in English.
  • Good listening skills. 
  • Fast learner, team player and good adaptability of any CRM or customer interaction systems
  • Problem analysis and problem-solving skills.
  • The ability to adapt to change.

 

People Manager

Responsibilities:

Recruit Talent

  • Own and manage our applicant tracking system, Lever, using metrics to improve the process, increase the quality of hire, and evaluate recruiting practices
  • Design and implement internal processes, ensuring consistent candidate experience, job descriptions, interview techniques, and evaluate/develop the tools/vendors for the team
  • Manage full recruitment cycle from sourcing, screening, scheduling, and contract negotiation
  • Create and implement strategies, recruitment plans, and processes that support our initiatives to attract candidates from diverse backgrounds
  • Build and manage processes that mitigate bias in hiring and promote diversity and inclusion
  • Partner with Hiring Managers for clarity on job specifications, ensuring positive candidate experience, and promoting a culture of recruiting.

Performance Management

  • Champions the onboarding process, ensuring the process is up to date and of high quality, providing clarity and connection for all employees and their role in relation to the overall vision
  • Train appraisers in how to deliver effective appraisals and use associated tools
  • Support departments with tools and measures to ensure work standards are understood, met and addressed effectively.
  • Develop a strategy for formal career pathing, succession planning, and high potential programming

Learning and Development

  • Partner with executives and managers to develop a culture of learning and continuous feedback by creating programs, tools, and experiences that engage our team at all levels and inspire a positive, adaptive, and accountable culture.Identifies internal trainers and mentorsProvides tools and guidance to others to support evaluation and delivery of learning

HR Administration & Payroll

  • Contracts, offer letters, references, maintaining the HR Database and collating all change information into the payroll spreadsheet.
  • Run the payroll process, ensuring accuracy and completion to the deadline.

Culture & Employee Relations

  • Design and manage our employee engagement and culture amplifying initiatives that focus on helping our employees better understand and navigate FashionValet with an eye towards diversity and inclusion.
  • Handle employee complains and investigation.
  • Collaborate with managers to resolve issues and assist to prepare corrective action. 

Requirements:

  • 3-5 years’ experience in a generalist role/s good all round experience in employee lifecycle and performance
  • Experience creating innovative and scalable people and culture programs
  • Strong analytical skills, the ability to analyze data and create meaningful conclusions which will inform business decisions
  • Intellectual curiosity, a strong growth-mindset, and the desire to constantly improve.
  • You’re a problem-solver by nature
  • Excellent communication and interpersonal skills
  • You have an ability to work in a fast-paced environment.
  • Team leadership experience working in a dynamic fast-paced support environment
  • Creative, results-driven, self-starter with strong business acumen who thrives in a start-up environment and working in “the grey”
  • A sense of humour is a must

 

Senior Recruiter

Responsibilities:

  • Partner with hiring managers to recruit for roles ranging from entry level to leadership roles, across non-tech and tech teams
  • Develop, project manage and execute on a variety of recruiting processes and programs that are vital to our team’s growth
  • Manage the full life-cycle recruiting process:
    • strategically partner with hiring managers to define and understand roles
    • create compelling job descriptions
    • create and execute on the recruitment sourcing strategies that you develop
    • advise hiring managers on relevant market trends and compensation recommendations
    • regularly report on the metrics that matter
    • drive the offer process, end-to-end
    • ensure a smooth candidate onboarding experience
  • Be a gatekeeper of our culture and champion FV’s core values
  • Represent FV at recruiting events like job fairs and college campuses. Consistently look for & introduce ways to enhance the employment brand messaging & collateral.

Requirements:

  • Bachelor’s degree
  • Minimum of 3 years of full life cycle recruiting experience
  • Able to manage multiple recruitment plans, assignments, and implement a strategy in a fast-paced environment
  • Successful track history of full life-cycle recruiting for non-tech and technical roles. Solid experience recruiting for technology related roles (engineers, engineering tech leads, product managers and product designers)
  • Experience working with a variety of applicant tracking systems
  • An excellent sense of what makes a great portfolio
  • Strong project and program management skills
  • Excellent communication and interpersonal skills and a proven ability to take initiative and build strong, productive relationships
  • Experience with University/Intern recruiting is a nice to have

 

Learning & Development Manager

Responsibilities:

Learning and Development/Leadership Development

  • Identify learning and leadership development needs through job analysis, take into consideration both short-term and long-term needs considering overall business strategy
  • Explore and implement creative learning solutions to address specific training and leadership development needs; this may include designing and developing custom deliverables and/or purchasing them externally
  • Consider the costs of planned programs within budget constraints; identify return on investment
  • Communicate with all stakeholders to get input and to provide feedback on programming
  • Manage the delivery of learning solutions, which includes personally facilitating certain offerings
  • Evaluate learning solution effectiveness
  • Amend and revise existing programs to ensure accuracy and relevancy
  • Keep up to date with developments in the L&D field
  • Implement technology-based learning methodologies when appropriate
  • Manage contract resources and vendor relationships as-needed

Talent Management

  • Execute on succession and development planning
  • Drive recognition efforts throughout the organization
  • Partner cross-functionally on the execution of the annual performance management process
  • Other duties as assigned

 

Skills & Qualifications:

  • Minimum 5 years of combined work experience in learning & development, instructional design, content development and delivery, workshop facilitation, workforce performance improvement initiatives, organizational development and change management.
  • Ability to be flexible and adaptable
  • Strong oral and written communication skills
  • Resourceful; able to get a lot done without a lot of resources by using ingenuity and tapping into the ecosystem.
  • Experience developing and implementing a variety of learning methodologies and tools: e-learning, job aids, classroom, social learning and blended techniques
  • Critical thinker – uses logic, reasoning and facts to identify alternative solutions, conclusions or approaches to problems
  • Results-oriented; Innovative; Solid business acumen

 

QA Automation Engineer cum DevOps

Responsibilities:

  • Create and maintain development container-based development environments used mainly by developers.
  • Maintain and build automated deployments through the use of configuration management technology. Develop CI to be used for daily development all through the way to deployment and testing. In a sentence CI/CD pipeline. A bonus here if experienced in Magento based environments.
  • Manage multisystem configuration management using popular configuration tools.
  • Design and set standards for systems deployment as well as testings.
  • Basic to mid-level security penetration testing experience is a bonus

Preferred skill set:

  • Configuration management systems such as Chef, Ansible or Saltstack.
  • Source control tools.
  • SDLC experience and knowledge.
  • Continuous Integration tools.
  • At least 1-2 years of demonstrated programming capability in a high-level programming language such as Ruby, Python, Java, C# or other languages.
  • Design, develop, execute, and maintain automation systems using Selenium, Webdriver, Javascript, PHP, Python.
  • Experience with debugging tools, preferably Postman, Chrome DevTools, Charles.
  • Experience with Agile development methodologies such as Scrum, Kanban.
  • Proactive learner with the ability to research and quickly utilize new technologies.
  • Excellent problem solving, analytical and troubleshooting skills.
  • Excellent written and verbal communication skills in English.

 

Store Sales Associates (Full Time Positions Are Available)

Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in the store
  • Remain knowledgeable on products offered and discuss available options
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers

Requirements:

  • Proven working experience as a sales associate
  • Basic understanding of sales principles and customer service practices
  • Track record of over-achieving sales quota
  • Excellent command in English and Bahasa Malaysia.
  • Minimum education qualification is SPM
  • Must be able to work on weekdays and public holidays
  • Be able to work at Pavilion, Bangsar Village, IOI Putrajaya or Publika outlet 

 

Graphic Design Intern

Responsibilities:

  • Cultivate a solid body of work
  • Take the design “brief” to record requirements and needs for the work
  • Work with a wide range of media and use graphic design software
  • Think creatively and develop new design concepts, graphics and layouts
  • Prepare rough drafts and present your ideas
  • Amend final designs from comments and gain full approval
  • Work as part of a team with copywriters, designers, stylists, executives etc.

Requirements:

  • Possession of creative flair, versatility, conceptual/visual ability and originality
  • Ability to interact, communicate and present ideas
  • Up to date with industry-leading software and technologies (In Design, Illustrator, Dreamweaver, Photoshop etc)
  • Professionalism regarding time, costs and deadlines
  • Able to intern for 3 months  or more

 

DUBAI

Senior Business Development Executive

Responsibilities:

  • develop and execute an effective marketing strategy for on-ground activations and online (MENA site)
  • engage in influencer marketing
  •  in charge of MENA social media accounts and to maintain brand positioning as well as aiming to increase the number of followers
  • optimize user experience on the MENA site by working closely with the tech side 
  • work on tailoring content for NLs and Ads 
  • identify new opportunities for growth that fit FashionValet MENA's strategic proposition in the ME market
  • responsible for development and submission of the ME budget/forecasts and accountable for achieving budget and remaining within agreed expenditure targets unless agreed with CEO and CFO 
  • provide feedback on overall performance, challenges, successes and opportunities for growth, vs budget
  • execute local brand onboarding to MENA site and contract set up
  • keep track of gross margin performance, the rate of sale, and inventory levels - to work closely with brands and advise when necessary
  • engage and negotiate with logistics partners for best last mile partnerships

 

Essential Skills & Requirements:

  • Must be residing in Dubai
  • At least 3 years of experience in business development
  • Extensive relevant experience in luxury fashion retailing, preferably within a multi-brand and/or e-commerce environment
  • Significant commercial experience of trading in a fast-paced environment
  • Proven track record of delivering incremental sales growth in a commercial environment
  • Entrepreneurial spirit, self-starter with the creative flair to drive a business forward
  • Numerate with strong analytical and computer skills
  • Able to demonstrate significant previous experience of leading and working in cross-functional teams
  • Exceptional judgement and decision making skills
  • Confidence in suggesting calculated risks and the ability to create business opportunities and follow through
  • Strong leadership and management skills
  • Lead by example and through results
  • Proactive and able to show initiative/ideas to constantly improve FV’s offering
  • A desire to be the best and provide exceptional customer value and experience

 

To Apply: Please send us an updated CV (including examples of relevant previous work) and a cover letter explaining why you feel you are suited to the role. These should be emailed to [email protected]

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