Returns

Oh dear. Trust me, it is as disheartening to me as it is to you that you can’t have your dUCks for keeps!

Good news is we accept returns within 30 days from the date you received your parcel. For unfit sizes or unsuited colours, just make sure the dUCk is unworn, unaltered, unwashed and in the original condition/packaging with its labels for returns.

We’ll take in any exchanges for size and/or colour of the same item you bought, and in the case where the dUCk is no longer in stock, we’ll refund you in store credit – so you can place an order for another dUCk or save it for future purchases. But if you can’t exchange for the same dUCk, we accept returns in exchange for store credits only.

For unfit sizes or unsuited colours, just make sure the dUCk is unworn, unaltered, unwashed and in the original condition/packaging with its labels for returns. We will not be able to accept returns for items that are damaged, marked or altered. Unfortunately, items returned under these conditions and/or fall under non-returnable categories will be sent back to you.

Do note that beauty products, stationery, intimates, swimwear, accessories (including jewelry, bags), headscarves (including inners), home and living products (including candles, diffusers) are non-returnable and non-exchangeable.

Also, personalised, sale and markdown items cannot be exchanged or returned. For full priced items purchased with discount codes, you can email us at [email protected] for the return eligibility as only certain codes are returnable/exchangeable.

So cheer up! It’s only a goodbye for now, we hope you’ll reunite with your dUCk soon.

1. When you’re at the local post office

Just return via PosLaju. You may obtain a blank consignment form from the PosLaju counter or fill in Poslaju online for consignment and ship the item to the following address:

Fashion Valet Sdn Bhd, No.18-2, Jalan Teknologi, Taman Sains Selangor 1, Kota Damansara, PJU5, 47810 Petaling Jaya, Selangor

T: +603 2730 2100

Do send us a photo of the receipt and we'll reimburse the amount accordingly to your store credit. Do note that postage reimbursement is only available for returns via PosLaju.

2. When you’re running errands

You can drop off your returns at any dUCk Store (Pavilion, KLCC, Setia City Mall, One Utama or IOI City Mall) or FashionValet Store (Bangsar Village II, Publika or IOI City Mall). It will be returned to the warehouse team to be processed.

3. When you’re busy as a bee

You can make your return via PostCo. Proceed to submit your returns booking via PostCo's website. Do note that the return option via PostCo is only available for customers in Klang Valley.

1. How to return?

If you’re in Singapore, you can make your return via PostCo. Proceed to submit your returns booking via PostCo's website. For other global countries, you can directly ship the item to the following address:

Fashion Valet Sdn Bhd, No.18-2, Jalan Teknologi, Taman Sains Selangor 1, Kota Damansara, PJU5, 47810 Petaling Jaya, Selangor

T: +603 2730 2100

We don’t provide any cash returns or refund for your shipping fees. For international returns or exchanges, be sure to declare the items as returns or defects for customs purposes. Worst case scenario, if your items are held at the customs or unfortunately lost, we will not be responsible for your parcel.

Our team will be here to assist you if you have any concerns, so reach out to [email protected].