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Frequently Asked Questions

1. How do I place an order?

First step is to register with us as a member by clicking here. All you need to do now is browse! You can search for something specific by using the search bar or if you're looking for a particular type of item you can browse by category located along the top of the page. Our latest items are located under the WHAT'S NEW category link and you can filter your search by size and colour. Once you have found the item you want, select your size and click on the ADD TO CART button. You can either click on the Continue shopping button or review the items in your cart by clicking on View cart & checkout. If you're happy with the items in your shopping bag, click PROCEED TO CHECKOUT to complete your order. If you have a discount code you'd like to use, key it in the box provided before checking out. Otherwise, if you do not wish to create an account with us, fret not, you can also proceed to checkout under guest account. See below for more Guest Checkout instructions.

2. What do I do if there's a problem with my order?

Our customer service representatives are more than happy to help you. Email us at [email protected] or call 1 300 88 6060. For international customers, our number is +60327302100.

3. What payment methods do you accept?

You can either pay by: - Online banking (FPX) - Credit & Debit Card (Visa & Mastercard only) All our payment gateways capture payments in Malaysian Ringgit. For international cards, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees. - PayPal If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for MYR. Kindly note PayPal's currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees. - Grabpay *Malaysian Users only - hoolah It is a payment option that allows you to get the items you need via a 3-month installment plan with 0% interest. You can use either debit or credit cards from any banks to make your purchase. Do note that it is only valid for residents of Malaysia only and for orders of RM150.00 and above. Select hoolah as your payment option and we’ll help you divide the total amount into three interest-free installments. Pay only 1/3 of the amount upon checkout and receive your items first. For more information, kindly visit: https://help.hoolah.co/en/?ref=explainer - Atome Link your Malaysia-issued credit/debit card to Atome and you can make the payment in a 3-month installment plan with 0% interest with minimum spend of RM150.00 for Residents of Malaysia. This installment purchase is available for both online and in-store orders. For more information, kindly visit: https://help.atome.my/hc/en-my - Maybank EzyPay Installment Plan Payment (IPP) Applicable to all Visa/ MasterCard/ American Express Credit Cards issued by Malayan Banking Berhad (Maybank) for orders of RM500.00 and above. You get to enjoy a 6-month installment plan with 0% interest. To opt for this option, you will need to choose Maybank EzyPay IPP as the payment method during checkout.

4. I couldn't proceed with payment and my order status is Pending. How do I proceed?

Kindly contact us immediately via email, call or live chat and we'll assist in canceling your order so that you can place a new one.

5. How do I cancel an item from my order?

You will need to call us at our hotline as soon as possible. If it's too late, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Please contact our Customer Service representatives here.

6. Why was my order canceled?

In most cases, orders are automatically canceled if we do not receive payments from you via the payment gateways. However, if the amount has been deducted from your bank account, kindly email us at [email protected] and we'll sort it out right away!

7. How do I add an item to my order after checking out?

You will need to make a separate order altogether.

8. I received my order, but one of them is missing. What do I do?

We are terribly sorry about that! Please email us your order ID, the details of the missing item and the photo of your parcel to [email protected]

9. I've received an incorrect item in my order. What do I do ?

We are terribly sorry about that! Please email us your order ID and the photo of the incorrect item received to [email protected] You will then need to return the incorrectly received item back to us. Please find 'Return' section below.

10. Do you restock items?

Some items are restock able. Whenever we get a restock, we will usually announce it in our newsletter and on our social media, so it's good to check frequently.

11. Can you let me know when an item has been restocked?

Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our newsletter and Instagram, so don't forget to subscribe and check frequently!

1. Do I need to register to shop?

Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status. However, if you do not wish to create an account with us, fret not, you can also proceed to checkout under guest account. See below for more Guest Checkout instructions.

2. How do I create an account?

You can register by filling in your details at sign up page either in mobile app or FashionValet website.

3. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.

4. Will you pass my details to any other companies?

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.

5. What do I do if I have forgotten my password or my password does not work?

If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to [email protected] and we will assist you promptly.

6. What is your online security policy?

We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes.

1. What is guest checkout?

Guest checkout allows you to purchase our items without the need to create an account with us.

2. How do I place an order?

Browse through the site or use our search bar to search on any item. Once you have found your item, select your size and click on the ADD TO CART button. If you would like to browse for more items, just continue browsing through our website. Once you’re happy with the items in your cart, head to your cart and click CHECKOUT. You will be brought to the checkout page where you can enter your email address, select your preferred delivery option, enter your delivery and billing address and payment methods.

3. What is the difference between using Guest Checkout and creating an account?

When you use guest checkout, you don’t get to enjoy the same benefits as when you join the #lilitwomanclub unfortunately. If you want to enjoy these benefits, just head on over to our signup page! The member exclusive benefits that does not apply to guest checkout includes:

  • Exclusive deals and offers
  • Earning reward points
  • Try Before You Buy
  • Use of some coupon codes
  • Faster Checkout
  • Saved address and payment methods
  • View your order status and history

4. How do I return or exchange an order from Guest Checkout?

Please contact us at [email protected] and our team would be happy to assist you with your returns or exchange. Please refer to the Returns & Exchanges dropdown for more information.

5. Will I get reward points if I use guest checkout?

Unfortunately you will not be able to collect reward points if you make a purchase with guest checkout as we are unable to track your email. Head over to our sign up page to register for an account or login if you already have an account with us to enjoy collecting reward points!

1. What is your Returns & Exchange Policy?

Effective 1st January 2022, we are extending our returns policy items. We will accept returns within 30 days upon order receival for a full refund or an exchange provided that: Item is unworn, unaltered, unwashed and in its original packaging with the label still attached Item is not in the non-returnable category (Please refer to brand site for more info on special condition items) If you have received defective or wrong items, let us know at [email protected] for us to sort it out soonest for you Item is not from orders utilizing non-returnable coupon codes *Please enquire further at [email protected] for codes Terms & Conditions Fair Use We reserve a right in monitoring and suspending any accounts with suspicious return activity If conditions are not met, return will be rejected and returned back to the sender We reserve the right to reject any returns & refunds even with met conditions

2. How do I return items?

MALAYSIA Mail (Poslaju & Other Couriers) Login to your account and locate order number in My Account and click Request Return (App)/Return Exchange (Web). Fill in option of Return/Exchange for the item and submit Return Request. Repack item in original packaging. Fill in Poslaju E-consignment note. *Shipping Fee for returns will be borne by LILIT. (Kindly refer below on claim process). Mail it to: FashionValet Sdn Bhd No.18-2, Jalan Teknologi, Taman Sains Selangor 1, Kota Damansara, PJU 5, 47810 Petaling Jaya, Selangor Malaysia Email shipping fee receipt at [email protected] for store credit reimbursement and tracking record *Only applicable for Poslaju returns Store Drop Off Login to your account and locate order number in My Account and click Request Return (App)/Return Exchange (Web). Fill in option of Return/Exchange for the item and submit Return Request. Repack item in original packaging & submit Return Request Drop Off at any LILIT. Or dUCk store PostCo Return Login to your account and locate order number in My Account and click Request Return (App)/Return Exchange (Web). Fill in option of Return/Exchange for the item and submit Return Request. Repack item in original packaging & submit Return Request Select Fashionvalet as retailer for Postco Return Request and fill in details. Locate and choose nearest Postco location by entering your address/postcode Download, print & attach Postco generated Return Form to parcel. For PostCo Plus locations (identified in purple in map) you are not required to print the return form Email your tracking number to [email protected] for tracking purposes. Grab Express x DHL Pick Up Not able to go out to post mail out the items? Worry not! With Grab Pick up, you can schedule a pick up at the comfort of your own location. You can return with Grab Pick up with steps as below: Login to your account and locate order number in My Account and click Request Return (App)/Return Exchange (Web). Fill in option of Return/Exchange for the item and submit Return Request. Repack item in original packaging & submit Return Request Click on Grab Express in your Grab app. Select the address you wish to have the item collected from. This can be your house address, office address / any address that you will be available at. For the drop off location, enter "FV Return Hub" to select any one of the available DHL eCommerce Service Points. Once booking is done, a collection will be arranged on Grab's end. Track collection progress via Grab App and proceed to pass the item to the rider upon arrival. The parcel will be sent to DHL eCommerce Service Point before it is returned to our warehouse. Email your Grab tracking link at [email protected] for tracking purposes. The delivery fee will depend on the location of the pickup address and the selected DHL eCommerce Service Point. The fee will be calculated on the Grab app and you may opt to have the collection be done instantly or within 4 hours. Do note that the shipping fee for Grab collection will be borne by the customer. SINGAPORE PostCo Return 1) Locate your order in My Account and click Request Return (App) or Return Exchange (Web). Fill in option of Return/Exchange for the item and submit Return Request. 2) Repack item in original packaging. 3) Select Fashionvalet as retailer for Postco Return Request and fill in details. 4) Locate and choose nearest Postco location by entering your address/postcode 5) Download, print & attach Postco generated Return Form to parcel. For PostCo Plus locations (identified in purple in map) you are not required to print the return form 6) Email your tracking number at [email protected] for tracking purposes. REST OF THE WORLD Mail 1) Locate your order in My Account and click Request Return (App) or Return Exchange (Web). Fill in option of Return/Exchange for the item and submit Return Request. 2) Repack item in original packaging and mail it to: FashionValet Sdn Bhd No.18-2, Jalan Teknologi, Taman Sains Selangor 1, Kota Damansara, PJU 5, 47810 Petaling Jaya, Selangor Malaysia For international returns/exchanges, shipping costs are borne by the customer and parcels are not liable until item reaches our warehouse, For customs purposes, kindly declare the items as returns/defect. Do email your tracking number to [email protected] if you have it so that we can keep an eye out for your parcel.

3. How long do will it take for me to get my refund back?

Once parcel has reached us, we take 1-3 working days to process your return (excluding Refund Processing Time) -All return & refund notifications shall be sent via E-mail -All returns and exchanges are in exchange of Store Credit -Refunds via Original Payment Method will fall under brand discretion -Refund lead time varies according to the Original Payment Method. See below for details: - Store Credit: 1 Working Day - Debit/Credit Card: 7-14 Working Days - Online Banking: 7-14 Working Days - Grabpay: 3-5 Working Days - Atome: 7-14 Working Days - Maybank Ezypay: 7-14 Working Days - Paypal: 3-5 Working Days Any usage of reward points will be non-refundable once item is returned

1. When can I get my order?

Monday – Friday, if you order before 4 pm you can collect the same day, after 7 pm at your selected store. Anytime during public holidays, the item will be available at store next working day, after 6 pm.

2. If I choose Store Pickup?

Store Pickup is now available from Monday – Friday , excluding Public Holidays.

3. How will I know if my parcel is ready?

An SMS notification will be sent to you once your order is ready for delivery.

4. How long will the store hold my orders?

Yours orders should be picked up no later than 3 days from the date of your order. Failure to do so, your item will be returned back to our warehouse. If you would like it to be reshipped, do contact our customer service line at 1 300 88 6060 or email us at [email protected]

Terms & Conditions

1. Personalised items will be delivered within 7-14 working days after you complete the order. 2. Once you have placed an order, it cannot be cancelled or amended, so please check the details carefully. 3. Your personalisation is limited to 12 characters (upper and lower case alphabets) only. Please be informed that a 'space' is also considered as one character. No special characters or numbers are available for this personalisation. 4. The personalisation will be on one side only (as shown in picture). 5. We are unable to accept any returns, exchanges or refunds for items that have been personalised. 6. We reserve the right to reject any personalisation order that is deemed inappropriate. In such cases we will contact you to cancel the order and refund payment. 7. All items that are eligible for personalisation service will be clearly marked on the product page for your easy reference. 8. Should you receive an incorrect item, please email us immediately at [email protected], and we will be happy to assist you.

1. How do I earn Reward Points?

Reward Points are like loyalty points. Every Ringgit spent will entitle you with 1 reward point. The accumulated reward points can be used to offset the total for your next purchase.

2. How do I redeem my Reward Points?

To use your Reward Points, simply proceed to check out and click "Apply" under Reward Point in Cart Page during checkout.

3. Do reward points expire?

No, Reward Points has no expiry date and can be used for purchase of any item for offline or online purchase.

4. Are reward points transferable/ refundable?

No, unfortunately Reward Points are non-transferable and non-refundable.

5. My order has been cancelled, and my reward points are missing?

Kindly contact our customer support or call us for further assistance.

6. Can I utilize my points at the store?

No, Reward Point is only applicable for online purchase on the website and offline purchase in store.

7. Can I collect reward points from offline purchases at your store?

Yes. Kindly provide your registered email address and the points will be added for the purchase.

8. T&C of Discount Codes For registered members only.

- Applicable once only in a single receipt. - Discount codes cannot be combined. - Cash vouchers and reward points are not exchangeable for cash. - Most offers exclude sales item and Limited Edition items unless specified. - Kindly be informed that we have the rights to amend their terms & conditions at any time.

9. How do I apply Voucher Code?

You may enter the coupon code/voucher code at the designated box provided during checkout. Be sure to login before applying any code to checkout

10. How many voucher codes can I apply per order?

Only one voucher code can be applied per order.

11. Why is my discount code not working?

Please bear in mind that brand exclusions may apply. Apart from that, always remember that you must be logged in for the code to work!

12. Can I return & exchange items that I have purchased with voucher code?

Only purchases with selected codes are returnable & exchangeable. Please inquire further for codes that are valid for returns & exchange

13. What happens to my reward points if I return an item?

Unfortunately, reward points are non-refundable as it has been utilized for your prior purchase.

14. Can we use voucher code at your store?

Yes, some voucher codes can be used in stores!

1. What is FVBazaar?

FVBazaar is a platform with no listing fee, no commission and registration expiration date meant to connect food and beverage, and fashion merchants/ sellers to customers

2. Do I need to have a store to register?

No, you don't. FVBazaar is open to all home cooks, bakers, food & beverage operators and fashion item sellers. We strictly advise all merchants/ sellers to exercise strict food and safety hygiene in preparation of their food. Merchants/ sellers must also sell their own products only, and if you are a reseller, you must state that clearly.

3. I have an F&B or Fashion business too. Can I join FVBazaar?

Yes, you can! Register your details via the form provided, once approved, you will be notified via email. We strictly advise all merchants/ sellers to exercise food and safety hygiene in preparing their food.

4. Do I need to register to be listed?

Yes, you will need to register your contact details, the list of item(s) you will be selling and are advised to upload images owned by you only. Merchants/sellers are required to read and accept the terms and conditions before submitting. (to link to contract)

5. I've already registered but my store wasn't listed.

We are terribly sorry about that. We would suggest to register again with the correct information for each field or email us at [email protected]

6. I'm already listed but I want to change my information.

You may do so via the FVBazaar Merchant Portal at this link:

7. What if I don't sell food and beverage or fashion products?

Unfortunately, FVBazaar is for food and beverage or fashion sellers only.

8. How do customers make an order?

Customers can order via the contact details provided by merchant/seller directly.

9. Can I charge a delivery fee if I offer a delivery service?

Yes, you can, however you will need to inform customers accordingly. We suggest to list these information under description clearly.

10. Can I charge extra for packaging & plastic utensils?

Yes, you can, however you will need to inform customers accordingly. We suggest to list these information under description clearly.

1. Apakah FVBazaar?

FVBazaar merupakan satu platform tanpa yuran penyenaraian, tanpa komisen dan tanpa tarikh luput pendaftaran. Ia bertujuan untuk menghubungkan pelanggan kepada peniaga makanan dan minuman dan fesyen.

2. Adakah saya perlu mempunyai kedai untuk mendaftar?

Tidak, anda tidak memerlukan kedai. FVBazaar terbuka untuk semua peniaga makanan dan minuman atau fesyen. Kami menegaskan kepada semua peniaga untuk memastikan garis panduan kebersihan dan keselamatan makanan dipatuhi ketika meyediakan makanan.

3. Saya mempunyai perniagaan F&B atau fesyen. Adakah saya layak untuk mendaftar?

Ya, anda hanya perlu mendaftar butiran perhubungan dan senarai makanan yang akan dijual. Peniaga diminta membaca dan menerima terma dan syarat sebelum mendaftar. (Pautan kontrak)

4. Adakah saya perlu mendaftar untuk dapat disenaraikan?

Ya, anda perlu mendaftar butiran anda, senarai produk jualan anda dan perlu sertakan gambar produk kepunyaananda sahaja. Peniaga digalakkan membaca terma dan syarat sebelum mendaftar.(to link to contract)

5. Saya sudah mendaftar tetapi saya tidak disenaraikan

Kami mencadangkan anda mendaftar semula dengan maklumat yang tepat untuk setiap ruangan yang disediakan atau anda boleh menghantar e-mel kepada kami di [email protected]

6. Saya sudah tersenarai tetapi ingin menukar maklumat saya

Anda boleh menukar maklumat anda di FVBazaar Merchant Portal di sini:

7. Bagaimana jika saya tidak menjual makanan dan minuman atau produk fesyen?

FVBazaar adalah untuk peniaga makanan dan minuman atau fesyen sahaja.

8. Bagaimana pelanggan membuat pesanan?

Pelanggan boleh memesan terus kepada peniaga melalui butiran yang telah disediakan.

9. Bolehkah saya mengenakan bayaran penghantaran jika saya menawarkan khidmat penghantaran?

Ya, anda boleh mengenakan bayaran penghantaran tetapi hendaklah dimaklumkan kepada pelanggan. Kami cadangkan anda menyatakan hal ini dengan jelas pada butiran anda.

10. Bolehkah saya mengenakan bayaran tambahan untuk pembungkusan & peralatan plastik

Ya, anda boleh mengenakan bayaran tambahan tetapi hendaklah dimaklumkan kepada pelanggan. Kami cadangkan anda menyatakan hal ini dengan jelas pada butiran anda.

Do you make restocks for sold out dUCks?

We do get restocks for dUCks, excluding Limited Edition collections, so subscribe to dUCk's newsletter and follow us on Instagram at theduckgroup and duckcosmetics – that’s where I’ll keep you updated!

How do I pay for my order?

1. Online banking (FPX) 2. Credit & Debit Card (Visa & Mastercard only) All our payment gateways capture payments in Malaysian Ringgit. For international cards, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees. 3. PayPal If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for MYR. Kindly note PayPal's currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees. 4. Grabpay For Malaysian Users only with a maximum spend of RM500.00. 5. hoolah This is a payment option that allows you to get the items you need via a 3-month instalment plan with 0% interest. You can use either debit or credit cards from any banks to make your purchase. Do note that it is only valid for residents of Malaysia only and for orders of RM150.00 and above. Select hoolah as your payment option and we"ll help you divide the total amount into three interest-free instalments. Pay only 1/3 of the amount upon checkout and receive your items first. You can read more on hoolah. 6. Maybank EzyPay Installment Plan Payment (IPP) This is applicable to all Visa, MasterCard or American Express Credit Cards issued by Malayan Banking Berhad (Maybank) for orders of RM500.00 and above. You get to enjoy a 6-month instalment plan with 0% interest. To opt for this option, you will need to choose Maybank EzyPay IPP as the payment method during checkout.

What are you in-store personalisation services?

When you purchase or collect your dUCk in store, you can be creative and opt to exclusively add your touch or initials to it. If you bought the dUCk online, you just need to bring the receipt to your preferred store within 2 weeks from the date of purchase to get it customised for free (this is only applicable for selected dUCk Cosmetics and Accessories). But before you visit one, know that we offer an array of personalisation services across all our dUCk Stores. dUCk Store in Pavilion: Scarf embroidery dUCk Store in Suria KLCC: Scarf embroidery and hot stamping dUCk Store in One Utama: Scarf embroidery dUCk Store in Setia City Mall: Scarf embroidery and engraving dUCk Store in IOI City Mall: Scarf embroidery and engraving dUCk Store in Singapore: Hot stamping Do note that a Personalised dUCk is final sale and cannot be returned or exchanged.

Can I personalise a dUCk through an online order?

All online personalisable dUCk will be mentioned and shown on the product page. We are careful to add your personal touch to the dUCk so it will take around 7 to 14 working days for you to get your package. Currently, each personalisation is limited to 12 characters, in upper and lower case alphabets only, including space. Special characters or numbers are not available. As thrilled as we are, we must reject any personalisation order that is deemed inappropriate. If that happens, we will contact you for the order cancellation and refund the payment. Do note that a Personalised dUCk is final sale and cannot be returned or exchanged.

How do I cancel or change an order?

We want you to get your dUCks as soon as possible, thus we cannot cancel or change your order once it has been processed. So, quickly give us a call at 1 300 88 6060 and we'll try! The refund for any order cancellation will be in store credit. What happens if you're too late? If the item is in the returnable category, you can return your order to us and you will be reimbursed in the form of store credit. See more in Returns on our returns conditions and how to make one.

I couldn't proceed with payment and my order status is Pending. How do I proceed?

Uh-oh. Let us know immediately via email, call or live chat. We'll cancel your order so you can make a new one. Unfortunately, Failed Payment orders or Pending orders are invalid on our end. If the dUCks are still available, you may make a new order for them.

Is my information secure?

The promise is confidentiality. We want to make sure you're safe and secure when you're shopping with us online. Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes.

1. Do I need to register to order?

No, you will not need to register to order.

2. How do I order?

You can order via contact details provided. Just click on the phone number or website link and you will be prompted to order directly with the merchant/ seller.

3. How do I see which merchant/ seller delivers to me?

You can filter your preferred location and merchant/ sellers who are able to deliver will be listed accordingly.

4. How do I search for the item I want?

You can either search for your preferred item or you can filter via the categories provided.

5. I live in East Malaysia, is this available to me?

Yes, FVBazaar is a nationwide initiative to help bridge merchant/ seller and customers. You can filter your preferred location to see the available merchants/ sellers.

6. What do I do if there's a problem with my order?

Kindly contact the merchant/ seller directly via the contact details provided.

7. What payment methods do you accept?

Payment methods are at the merchant/ seller's discretion. Kindly liaise directly with them for more details.

8. Can I cancel my order or can I request a refund?

Cancellations are at the merchant/ seller's discretion. Kindly liaise directly with them for more details.

9. The item was delivered late.

Kindly contact merchant/ seller via contact details provided and alert us by sending an email to [email protected] with merchant/ seller's details for us to investigate.

10. I've tried contacting the merchant/ seller but the number isn't reachable.

Kindly send us an email at [email protected] with merchant/ seller's details for us to investigate.

11. The item arrived in poor condition or wasn't prepared correctly.

We apologize on behalf of the merchant/ seller. Kindly send us an email at [email protected] with merchant/ seller and order details for us to investigate.

12. How do I know if the merchant/ seller adheres to food and safety hygiene requirements?

We advise all merchants/ sellers to exercise this strictly. You can contact the merchant/ seller directly should you have any further questions on this.

1. Adakah saya perlu mendaftar untuk membuat pesanan?

Tidak, anda tidak perlu mendaftar untuk membuat pesanan.

14. Bagaimana saya hendak membuat pesanan?

Anda boleh membuat pesanan melalui butiran yang telah disediakan oleh peniaga.

3. Bagaimana saya boleh tahu peniaga yang boleh menghantar kepada saya?

Anda boleh memilih/"filter" lokasi peniaga yang boleh hantar kepada anda.

4. Bagaimana saya ingin mencari produk yang saya inginkan?

Anda boleh memilih/"filter" mengikut produk yang diingini atau kategori yang telah disediakan, dan juga boleh menulis nama produk tersebut dalam "Search box" yang disediakan di laman web.

5. Saya tinggal di Sabah dan Serawak, adakah ini tersedia untuk saya?

Ya, FVBazaar merupakan inisiatif seluruh negara bertujuan untuk menghubungkan peniaga dan pelanggan.

6. Apakah perlu saya buat jika ada masalah dengan pesanan saya?

Anda boleh menghubungi peniaga tersebut melalui butiran yang telah disediakan.

7. Apakah kaedah pembayaran yang diterima?

Kaedah pembayaran adalah mengikut budi bicara peniaga.

8. Bolehkan saya membatalkan pesanan atau meminta bayaran balik?

Sila berhubung dengan peniaga melalui butiran yang disediakan.

9. Pesanan sampai lewat.

Sila berhubung dengan peniaga melalui butiran yang disediakan dan maklumkan kepada kami melalui e-mel [email protected] untuk kami selidik selanjutnya.

10. Saya sudah cuba menghubungi peniaga tetapi nombor yang disediakan tidak dapat dihubungi.

Sila hantarkan e-mel kepada [email protected] dengan butiran peniaga untuk kami selidik selanjutnya.

11. Pesanan tiba dalam keadaan yang tidak memuaskan atau tidak disediakan dengan betul

Kami memohon maaf bagi pihak peniaga. Sila hantarkan e-mel kepada [email protected] dengan butiran peniaga dan butiran pesanan untuk kami selidik selanjutnya.

12. Bagaimana saya boleh pastikan bahawa peniaga mematuhi garis panduan kebersihan dan keselamatan makanan?

Kami menegaskan kepada peniaga untuk memastikan garis panduan kebersihan dan keselamatan makanan dipatuhi. Anda boleh hubungi peniaga jika anda mempunyai soalan mengenai perkara ini.

1. How do I place an order?

It’s time to get LIT! Before you get started, join the #lilitwomanclub by clicking here. It’s where you set up your email and password so you can start purchasing items from our store. Now comes the fun part, finding your cute outfit! You can use the search bar to search for something specific or if you're looking for a particular type of item, you can browse by category located along the top of the page. Our most recently launched items are located under the NEW IN tab where you can also filter your search by category, size and colour! It’s a MATCH! Once you have found your item, select your size and click on the ADD TO CART button. If you would like to browse for more items, click on the Continue shopping button or review the items in your cart by clicking on View cart & checkout. Once you’re happy with the items in your cart, click PROCEED TO CHECKOUT to complete your order. If you have a discount code you'd like to use, don't forget to key it in the box provided before checking out.

2. What do I do if there's a problem with my order?

It’s okay to ask for help! We’ve got your back. Our customer service representatives will get back to you shortly. Please kindly email us at [email protected] or call 1 300 88 6060 and for international customers, our number is +60327302100.

3. What payment methods do you accept?

1. Online banking (FPX) 2. Credit & Debit Card (Visa & Mastercard only) All our payment gateways capture payments in Malaysian Ringgit. For international cards, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees. 3. PayPal If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for MYR. Kindly note PayPal's currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees. 4. Grabpay For Malaysian Users only with a maximum spend of RM500.00. 5. hoolah This is a payment option that allows you to get the items you need via a 3-month instalment plan with 0% interest. You can use either debit or credit cards from any banks to make your purchase. Do note that it is only valid for residents of Malaysia only and for orders of RM150.00 and above. Select hoolah as your payment option and we\u2019ll help you divide the total amount into three interest-free instalments. Pay only 1/3 of the amount upon checkout and receive your items first. You can read more on hoolah. 6. Maybank EzyPay Installment Plan Payment (IPP) This is applicable to all Visa, MasterCard or American Express Credit Cards issued by Malayan Banking Berhad (Maybank) for orders of RM500.00 and above. You get to enjoy a 6-month instalment plan with 0% interest. To opt for this option, you will need to choose Maybank EzyPay IPP as the payment method during checkout.

4. I couldn't proceed with payment and my order status is Pending. How do I proceed?

Not to worry! You can contact us via email, call or live chat and we’ll assist you in cancelling your order so that you can place a new one. Please do not bank in or transfer the amount to our bank account as we can’t guarantee the item that you purchased is still in stock. However, don't worry if payment has already been made manually, we will refund you in store credit!

5. Can I cancel my order?

Yes! But do contact us immediately through our hotline so that your order won't be processed. We would also like to note that all refunds for cancellation will be in store credit. If your order has been processed, you will first need to return your items to us and you will then be reimbursed in the form of store credit. You can find the 'Returns' section below.

6. How do I cancel an item from my order?

Please call our hotline as soon as possible to cancel your item! However, if it is too late to cancel, you can return the item that you would like to cancel and you will be reimbursed in the form of store credit. Our customer service representative will be more than happy to assist you, please contact us by emailing [email protected]

7. Why was my order canceled?

In most cases, orders are automatically canceled if we do not receive payments from you via the payment gateways. But if the amount has been deducted from your bank account, email us at [email protected] and we'll sort it out right away!

8. How do I add an item to my order after checking out?

Oh, the rush of checking out to get your items! It’s okay, we’d advise you to proceed to make a separate order altogether.

9. I received my order, but one of them is missing. What should I do?

We’re terribly sorry about that! Please email us your order ID, the details of the missing item and the photo of your parcel to [email protected]

10. I've received an incorrect item in my order. What should I do?

Oh no! We’re sorry for the inconvenience caused. Please kindly email us your order ID and the photo of the incorrect item received to [email protected] You will then need to return the incorrectly received item back to us. Please find the 'Returns' section below.

11. Do you restock items?

Tbh, we wish we could let you know ASAP! We’re happy that you’d want to look LIT with our items. Some of our items that are high in demand will usually be restocked. We will announce restocks in our newsletters as well as on our social media, so do be sure to keep them on a look out! Or stalk us anytime, we don’t mind.

12. Can you let me know when an item has been restocked?

We’d love to! But it would take too long for us to get to each and every one of you. Instead, we’d suggest you subscribe to our newsletter and follow us on Instagram as we will announce our restocks over there. It will also mean that you will receive faster updates and not miss out on any of the restocks!

1. Do I need to register to shop?

Yes, you do! It’s all being part of being in the #lilitwomanclub and it’s much easier for us to help speed up the ordering process for you, as we would already have your billing and shipping details. It also allows you to keep track of your current and past order, and payment status just in case you’d want to know your order status!

2. How do I create an account?

To join the #lilitwomanclub you can register by filling in your details at the sign up page here or sign up in our mobile app!

3. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

We know how much you hate getting spam mail, but not to worry! You will only receive updates if you sign up for our newsletter. By signing up, you will be the first to know of our new arrivals,exclusive discounts, promotions and flash sales. So don't forget to subscribe to our newsletter and join the #lilitwomanclub!

4. Will you pass my details to any other companies?

We don’t snitch, trust us. We value your trust and the privacy of your details! We assure you that all information you provide us with is strictly confidential and will not be shared with any third parties.

5. What do I do if I have forgotten my password or my password does not work?

It happens! We’ll get you a new one. Not to worry, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you do not receive an email, contact us at [email protected] and we will assist you shortly.

6. What is your online security policy?

We want to make sure you’ll have a fab time shopping with us, so everything on our website is safe and secure. Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes.

1. Where is your physical store located?

Our stores are located in Malaysia at: LILIT. KL East Mall G1-05, Ground Floor 1, KL East Mall, 823, Jalan Lingkaran Tengah 2, KL Timur, 53100 Kuala Lumpur, Malaysia 03-4162 6775 LILIT. IOI Putrajaya IOI CITY MALL LG-8, Lower Ground Floor, IOI City Mall, Lebuh IRC, IOI Resort City, 62502 Putrajaya, Malaysia. We love seeing you at our pink stores. To ensure that all our #lilitwoman are able to access our stores, we are constantly looking to expand our store locations! Stay tuned to our social media pages for updates on store openings elsewhere.

2. What item is available at your store?

We strive to make your store experience an amazing one! You can click on the store availability tab that is located below the product details to check if your item is available at our stores. Alternatively, you can also contact our LILIT. stores for more information regarding stock available!

3. Can I collect reward points from offline purchases at your store?

Yes of course, we know how precious those points are! Kindly provide your email at the cashier and we'll credit your account accordingly.

4. Can I utilize my store credit/reward points for offline purchases at your store?

We gotchu babe! Just provide our store team with your registered email address and they will assist you in deducting the store credits / reward points for your offline purchase.

5. Can I return/exchange my online purchases at your store?

Unfortunately all online purchases can only be processed by our warehouse team. However, you can drop off your item at any of our physical stores and it will be returned back to us to be processed!

1. When can I get my order?

For purchases before 3pm on Monday – Friday, you can collect your order the same day after 7pm at your selected store. If you purchased your item on a public holiday, it will be available for pickup at the store the next working day after 7pm.

2. If I choose Store Pickup?

You’re in for a treat! We have now made store pickup available from Monday - Friday, excluding Public Holidays.

3. How will I know if my parcel is ready?

We’ll slide into your text message inbox! Once your parcel is ready for delivery, an SMS notification will be sent to you.

4. How long will the store hold my orders?

We know how excited you’ll be when you want to get your outfit ASAP. Although we can’t keep it forever. Our stores will hold your order for 3 days from the date of purchase and any orders that have not been picked up within these 3 days will be returned to our warehouse. If you were unable to pick up your order, please contact us at 1 300 88 6060 or email us at [email protected] to schedule for it to be reshipped!

1. When can I opt for Grab Express?

We know you babes love getting your items on the same day! Delivery via Grab Express is available from 9am - 2pm everyday (excluding public holidays).

2. When will my Grab Express order be delivered to me?

Once you have placed an order, you can expect to receive the parcel within 2 hours. Eek, can’t wait!

3. How much is the delivery fee for Grab Express?

As the delivery fee will be quoted by Grab, we are unable to advise on the exact amount and this fee will be added as Shipping Fee on top of your subtotal.

4. How can I pay for my Grab Express order?

It's simple really! You can opt to make payment via GrabPay or any available payment methods on our website / mobile app.

5. Is my location covered via Grab?

Most of the Klang Valley area will be covered as long as you are a maximum of 35km away from our warehouse in Kota Damansara! If your location is within the covered area, you will be able to select the Grab Express option upon checkout.

6. Am I allowed to make any amendments to my shipping address once the order is placed?

We’re terribly sorry! As the delivery fee is set by Grab is based on your location / shipping address, we are not able to make any amendments to your shipping address.

7. What happens if my order was not delivered?

Unfortunately, the order will be sent back to our warehouse and it will automatically be cancelled. Not to worry, as the amount paid will be refunded as store credit for future purchases. We also regret to inform you that the shipping fee will not be refunded if the Grab driver had already attempted to deliver but it’s not successful.

8. How will I know that my parcel is on the way?

If you have installed the Grab app on your mobile phone and you’re currently using the same phone number when placing your order with us, you will automatically receive push notifications on the status of your order via the Grab app. However, if you have used a different phone number that is not registered to a Grab account, you will receive updates regarding the status of your order from Grab through SMS. We will also update you regarding the status of your order via email, so do be sure to check your inbox too!

1. Do you restock items?

Tbh, we wish we could let you know ASAP! We’re happy that you’d want to look LIT with our items. Some of our items that are high in demand will usually be restocked. We will announce restocks in our newsletters as well as on our social media, so do be sure to keep them on a look out! Or stalk us anytime, we don’t mind.

2. Can you let me know when an item has been restocked?

We’d love to! But it would take too long for us to get back to each and every one of you. Instead, we’d suggest you subscribe to our newsletter and follow us on Instagram as we will announce our restocks over there. It will also mean that you will get updated quicker and not miss out on any of the restocks!

3. What are your standard terms & conditions for sales using codes?

- For registered #lilitwoman members only. - Applicable only once within a single receipt. - Discount codes cannot be combined. - Cash vouchers and store credit are not exchangeable for cash. - LILIT. has the right to amend their terms & conditions at any time.

4. Why is my discount code not working?

Please remember to log in as the codes will only work once you have logged in. However, if the code still does not work, it may have expired or it’s selected items only. Please read the code T&Cs!

What is Try Before You Buy?

What Is TBYB? TBYB is a service where you can try an item before buying by placing an order online and delivered to our physical or pop-up stores. So if you’re unsure if the size fits, you can use this service and you can try the items and have a mini fashion show in our fitting room! If it isn’t a perfect match, you can return it back to our store associates and not have to fork out a fee. If you’d like to continue to purchase any items, you can make your payment at the store you’re at. TBYB is currently only available to customers with a billing address registered in Malaysia. However, do follow us on our social media for updates regarding pop-up stores or booths in the future!

1. Which items can I try before I buy?

The choice is yours babe! You can choose for your orders to be sent to any of our LILIT. stores.

2. Where can I have the order sent?

The choice is yours babe! You can choose for your orders to be sent to any of our LILIT. stores.

3. How do I make payment for the items I want to keep?

- Cash - Credit or debit card - GrabPay - Boost - Maybank QR Code - Store credits and reward points

4. Can I return my TBYB items?

Yes! You can return your item in exchange for a refund in the form of store credits or as an exchange with another item at any of our physical stores within 7 days of receipt.

5. Can I combine items that are eligible for TBYB with other items?

We’re glad that you love our items but unfortunately you will need to place a separate order for the items that are not listed under the TBYB category. Fret not! You may opt for store pickup and collect the items whilst you try on the items from your TBYB order.

6. How long will my order be at the store?

We won’t keep your items for long! Your order will be held at our store for 3 days upon arrival. After 3 days, your order will then be returned to our warehouse for cancellation purposes.

7. Can I use coupon codes during checkout?

We know how much you love those codes! However, unfortunately all discount codes are not applicable for purchases made under TBYB.

8. When will my order arrive at the store?

For orders placed before 4pm between Monday to Thursday, your orders will arrive by 4pm the following day. If you have placed your order after 4pm on Fridays and weekends, your orders will arrive by 4pm the next working day.

9. Will I receive a notification once my items are available in store?

We’ll drop you a text bestie. You will receive an SMS and an email. You may then drop by the store within 3 days to try on the item and decide which ones you want!

10. When can I visit the store to collect my order?

Whenever is convenient for you! You can drop by our LILIT. stores that are open daily from 10am - 10pm. We can’t wait to see you there!

11. Will I receive reward points for purchases made?

You want it? You got it. Once payment has been made, the reward points will be credited accordingly into your LILIT. Account.

12. What if I want to try on a different size?

We’ve always got your back! Our stores are usually stocked with new arrivals with a different range of colours and sizes! However, in the case that we do not have your size immediately available at our store, you will need to place a new order.