Our customer service representatives are more than happy to help you. Email us at [email protected] or call 1 300 88 6060. For international customers, our number is +603 6151 6060.
You can either pay by:
Kindly contact us immediately via email, call or live chat and we'll assist in canceling your order so that you can place a new one. We'd ask for your kind assistance not to bank in/transfer the amount to our bank account as we can't guarantee the item you purchased is still in stock. In the case that you made a payment manually, we will have to refund you in store credit.
Yes, you can but you will need to call us on our hotline as soon as possible so that we won’t process your order.If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Please find 'Return' section below.
You will need to call us at our hotline as soon as possible.If it’s too late, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Please contact our Customer Service representatives here .
In most cases, orders are automatically canceled if we do not receive payments from you via MOLPay/PayPal, or if no payment is made within 24 hours for direct bank-in. However, if the amount has been deducted from your bank account, kindly email us at [email protected] and we'll sort it out right away!
You will need to make a separate order altogether.
We are terribly sorry about that! Please email us your order ID and the item you did not receive to [email protected]
We are terribly sorry about that! Please email us your order ID and the item you did not receive to [email protected]. You will then need to return the incorrectly received item back to us. Click here for information on how to return an item.
Some items are restock able. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.
Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our newsletter and Instagram, so don't forget to subscribe and check frequently!
Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.
Click here to register by filling in your details and following the instructions.
No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.
No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.
If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to [email protected] and we will assist you promptly.
We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes.
Returns are accepted if returned within 30 days of receipt (for local and international orders) in exchange for FV Store Credit only. Only clothes that are unworn unaltered, unwashed and in its original packaging with returns label still attached can be returned/exchanged.
For exchanges, kindly indicate the new size/color you'd like to exchange with in the return form. If the item requested is not available in stock, we will have to give you store credit instead. If you'd like to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item.
Beauty products, stationery, intimates, swimwear, accessories (including jewelry, bags), headscarves (including inners), home and living products (including candles, diffusers) are non-returnable. Sale and markdown items are also non-returnable and non-exchangeable.
For returns and exchanges, customers are advised to notify us first at [email protected] by quoting the order number and product details.
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
Please refer below for our terms and conditions:
Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.
For a step - by - step guide on how to return your item(s), please click here.
You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition and garment tags still attached). Please repack your items in the original packaging and ensure it is secured.
Malaysia Returns can be dropped off at the nearest Poslaju counters or NinjaVan centers. Kindly keep a record of your return tracking number.
SingaporeEmail us with at [email protected] for a free pickup arrangement. Kindly include your order number, name, contact number, and pickup address. Please note that pickup arrangements will take 2 to 4 working days.
International Please return your returns to the address below : FashionValet Sdn BhdKota Damansara, PJU 5, 47810 Petaling Jaya, SelangorMalaysia
For further information please email [email protected] and our customer service representative will be happy to assist you with the return process. Thank you.
You can print the return form here.
Yes of course! When you return your item to us, kindly state in the return form the new size/color that you want and we'll process it accordingly. If the item is not available in stock, we will have to give you store credit instead.
You may drop off your parcel for free at your nearest PosLaju branch with the consignment note provided in your parcel. However if you did not get one and/or you get charged for your parcel, send us a photo of the receipt and your bank account details. We will then refund the amount accordingly to your bank account.
Do email us at [email protected] and we will update your store credit accordingly.
We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.
Do email us at [email protected] and we will check on your orders accordingly.
We truly apologize as we don't accept walk-in pickup and/or returns at our warehouse. You may ship your item to us or arrange a free pick-up by emailing us at [email protected]
Unfortunately, reward points are nonrefundable as it has been utilized for your prior purchase.
Our store is located at:
BANGSAR VILLAGE LOT 1F29-30, LEVEL 1, BANGSAR VILLAGE IIJALAN TELAWI 1, BANGSAR
PAVILIONLOT 4.20.00 & 4.21.00, PAVILION KUALA LUMPUR, LEVEL 4 PAVILION KL, 168 JALAN BUKIT BINTANG, 55100 KUALA LUMPUR
Lot 8, 9 & 10, Level G3Publika Shopping Gallery, Solaris Dutamas. 1, Jln Dutamas 1, 50480KUALA LUMPUR, MALAYSIA
IOI CITY MALL
Fashion Valet IOI City MallG-60, Ground Floor, IOI City Mall,IOI Resort City, 62505WP PUTRAJAYA, MALAYSIA
Stay tuned to our social media pages for any updates on store opening elsewhere!
We truly apologize as we're unsure of the exact items available. For more information, you may contact our store directly at the numbers found above.
Yes of course! Kindly provide your email at the cashier and we'll credit your account accordingly.
Unfortunately, no. However, you may try on any item at our store and ask for assistance from our staff to make the purchase online using your store credit, provided the item is in stock.
Please be informed that all online purchases can only be processed by our warehouse team. Therefore, you can just drop the item at our physical store and it will be returned back to us to be processed accordingly.
Ready for Collection at The Store
Monday – Sunday
Before 4 PM
The same day, after 7 PM
Next working day, after 6 PM
Store Pickup is now available from Monday – Sunday, excluding Public Holidays.
An SMS notification will be sent to you once your order is ready for delivery.
Yours orders should be picked up no later than 3 days from the date of your order. Failure to do so, your item will be returned back to our warehouse.
If you would like it to be reshipped, do contact our customer service line at 1 300 88 6060 or email us at [email protected].
Some items are restockable. Whenever we get a restock, we will usually announce it on our Facebook fan page, so it’s good to check frequently.
Unfortunately, we are unable to do so. Sorry! We usually announce restocked items on our Facebook fan page, so it’s a good idea for you to check regularly.
Easy! Please email our buying team at [email protected] and provide photos of your product, website address (if any), price range and any relevant information that you think we should know.
- For registered members only.- Applicable once only in a single receipt.- Discount codes cannot be combined.- Cash vouchers and store credit are not exchangeable for cash.- Most offers exclude brands dUCk and Studio 133 Biyan unless specified. - Fashion Valet Sdn. Bhd. has the rights to amend their terms & conditions at any time.
Please bear in mind that brand exclusions may apply and it's up to FV's discretion to omit them from the promotion. Apart from that, always remember that you must be logged in for the code to work!