Frequently Asked Questions
1. How do I place an order?
First step is to register with us as a member by clicking here. All you need to do now is browse! You can search for something specific by using the search bar or if you're looking for a particular type of item you can browse by category located along the top of the page. Our latest items are located under the WHAT'S NEW category link and you can filter your search by size and colour. Once you have found the item you want, select your size and click on the ADD TO CART button. You can either click on the Continue shopping button or review the items in your cart by clicking on View cart & checkout. If you're happy with the items in your shopping bag, click PROCEED TO CHECKOUT to complete your order. If you have a discount code you'd like to use, key it in the box provided before checking out.
2. What do I do if there's a problem with my order?
Our customer service representatives are more than happy to help you. Email us at [email protected] or call 1 300 88 6060. For international customers, our number is +60327302100.
3. What payment methods do you accept?
You can either pay by: - Online banking (FPX) - Credit & Debit Card (Visa & Mastercard only) All our payment gateways capture payments in Malaysian Ringgit. For international cards, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees. - PayPal If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for MYR. Kindly note PayPal's currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees. - Grabpay *Malaysian Users only - hoolah It is a payment option that allows you to get the items you need via a 3-month installment plan with 0% interest. You can use either debit or credit cards from any banks to make your purchase. Do note that it is only valid for residents of Malaysia only and for orders of RM150.00 and above. Select hoolah as your payment option and we’ll help you divide the total amount into three interest-free installments. Pay only 1/3 of the amount upon checkout and receive your items first. For more information, kindly visit: https://help.hoolah.co/en/?ref=explainer - Maybank EzyPay Installment Plan Payment (IPP) Applicable to all Visa/ MasterCard/ American Express Credit Cards issued by Malayan Banking Berhad (Maybank) for orders of RM500.00 and above. You get to enjoy a 6-month installment plan with 0% interest. To opt for this option, you will need to choose Maybank EzyPay IPP as the payment method during checkout.
4. I couldn't proceed with payment and my order status is Pending. How do I proceed?
Kindly contact us immediately via email, call or live chat and we'll assist in canceling your order so that you can place a new one. We'd ask for your kind assistance not to bank in/transfer the amount to our bank account as we can't guarantee the item you purchased is still in stock. In the case that you made a payment manually, we will have to refund you in store credit.
Have a change in mind? You can cancel your order as long as it has not been processed! But do be quick as we process our orders swiftly. Ring us at 1 300 88 6060 and we will be happy to assist you in your order cancellation. All cancellations will be refunded in the form of LILIT. store credit for your next purchase!
Order has already been processed? Not to worry! Some of our items are returnable, which means that you can simply return your product to us and be reimbursed in the form of store credit. For more information and the terms and conditions, visit our RETURNS tab.
Yes not to fret! LILIT. does have restocks, however our collaborations are not included in these restocks. For the latest information of restocking, follow LILIT.’s Instagram page at @lilit_woman.
Worry not, we have just the solution! All you have to do is contact us via email, call, or live chat and your order will be cancelled. Once it has been cancelled, you can proceed by creating a new order! We are sorry to say that failed payment orders or pending orders will not be processed by LILIT. However, you can make a new order if the items are still available on our website.
The promise is confidentiality. We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes.