Shipping Information

Where do we deliver and how much is the shipping rate?

We offer shipping to more than 200 countries around the world. Type your country full name below (Eg. Jordan, Singapore, Korea) to find out the rate!

Other questions:

How long does delivery take?

Local delivery will take 1 - 2 working days. International delivery will take 3 - 5 working days. You will receive an update on the delivery status of your order.

Has my order been shipped out yet?

Once your order has been processed and packed, we will email you a unique tracking code for you to keep an eye on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there! Paid orders made before 3 PM will be shipped out on the day itself. Orders made after that will be shipped the next day.

Oops! The item I received is faulty!

We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately. Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to [email protected] We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit (FV Store Credit).

I received an incorrect item.

Do let us know immediately via email at [email protected] along with your order ID and we’ll get it sorted out for you

An item is missing from my order.

Oh no! But not to worry! Send an email to [email protected] with your order ID and we’ll have it shipped out to you ASAP!

Which address should I ship my order to?

If you are at work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30 AM to 8 PM weekdays and 8:30 AM to 5 PM on Saturdays. If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.

Can I choose Cash on Delivery (COD) for pre-order items?

We truly apologize as COD is not applicable for pre-order items.

I can't select Cash on Delivery (COD) upon checkout.

Kindly note Cash on Delivery is only applicable for orders below RM500, non-preorder items, and available within Klang Valley only.

Are items in my cart reserved for me?

Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers. Many items are available in limited quantities, so an item may sell out before you checkout

Will my parcel be charged customs and import charges?

All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. FashionValet has no control over the fees imposed and we also cannot reimburse the amount in any capacity.