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Returns

1. Where can I find the Return Form?

Download here

2. What is your returns policy?

To support the current restrictions in place due to COVID-19, we have extended the return timeframe and returns are accepted if returned within 60 days after your order has been received (for both local and international orders). Returns are accepted in exchange for FV Store Credit. Exchanges are only available for size and / or colour of the same design. Kindly indicate the new size or colour you wish to exchange with in the return form. If the item requested is not available in stock, we will have to give you store credit instead. If you wish to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item. Only products that are unworn, unaltered, unwashed and in its original packaging with returns label still attached can be returned/exchanged. Beauty products, stationery, intimates, swimwear, accessories(including jewelry, bags), headscarves (including inners), home and living products (including candles, diffusers) are non-returnable. Sale and markdown items are also non-returnable and non exchangeable. If you are unsure of the eligibility of returns of your product, please contact our team at [email protected] We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

3. I did not receive a Pos Laju consignment note. How do I return?

You may obtain a blank consignment form from the Pos Laju counter and fill it up accordingly. Then, email us a photo of the receipt and we'll reimburse the amount accordingly to your store credit.