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To support the current restrictions in place due to COVID-19, we have extended the return timeframe and returns are accepted if returned within 30 days after your order has been received (for both local and international orders).
Returns are accepted in exchange for FV Store Credit.
Exchanges are only available for size and / or colour of the same design. Kindly indicate the new size or colour you wish to exchange with in the return form. If the item requested is not available in stock, we will have to give you store credit instead. If you wish to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item.
Only products that are unworn, unaltered, unwashed and in its original packaging with returns label still attached can be returned/exchanged.
Beauty products, stationery, intimates, swimwear, accessories(including jewelry, bags), headscarves (including inners), home and living products (including candles, diffusers) are non-returnable. Sale and markdown items are also non-returnable and non exchangeable.
If you are unsure of the eligibility of returns of your product, please contact our team at [email protected] We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
o Return via PosLaju:You may obtain a blank consignment form from the PosLaju counter and ship the item to the following address:
Fashion Valet Sdn Bhd No.18-2,Jalan Teknologi, Taman Sains Selangor 1, Kota Damansara, PJU5, 47810 Petaling Jaya, Selangor T: +603 2730 2100
Do send us a photo of the receipt and we'll reimburse the amount accordingly to your store credit. Do note that postage reimbursement is only available for returns via PosLaju.
o The dUCk Stores & LILIT. Stores:Drop off your parcel for free at one of our stores.
o Return via PostCo:You may submit your returns booking via PostCo's website. Do note that the return option via PostCo is only available for customers in Klang Valley.
• Singapore You may submit your returns booking via PostCo's website.
• International customers You may proceed to ship the item to the following address: Fashion Valet Sdn Bhd No.18-2, Jalan Teknologi, Taman Sains Selangor 1, Kota Damansara, PJU5, 47810 Petaling Jaya, Selangor T: +603 2730 2100
For international returns/exchanges, do note that the shipping costs are borne by the customer and we are not liable until item reaches our office.
For customs purposes, kindly declare the items as returns/defect.
For further information please email [email protected] and our customer service representative will be happy to assist you with the return process.