1. Where can I find the Return Form?
You can find the Return Form here.
2. What is your returns policy?
Returns are accepted if returned within 30 days of receipt (for local and international orders) in exchange for FV Store Credit only. Only clothes that are unworn unaltered, unwashed and in its original packaging with returns label still attached can be returned/exchanged.
For exchanges, kindly indicate the new size/color you'd like to exchange with in the return form. If the item requested is not available in stock, we will have to give you store credit instead. If you'd like to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item.
Beauty products, stationery, intimates, swimwear, accessories (including jewelry, bags), headscarves (including inners), home and living products (including candles, diffusers) are non-returnable. If you are unsure of the eligibility of returns of your product, please contact our team at [email protected]
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
3. I did not receive a prepaid Pos Laju consignment note. How do I return?
You may obtain a blank consignment form from the Pos Laju counter and fill it up accordingly. Then, email us a photo of the receipt and we'll reimburse the amount accordingly to your store credit.